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Posted by on June 1, 2018

While you are logging in your Hotmail or Outlook account but what you see is a message showing such as “Microsoft account doesn’t exist.”Which is quite, frustrating and shocking as you remember you logged with the same password and email address that you have entered now.There are two situations that you are facing the error message and second is you are logging into after a long while such as more than nine months and you are getting the message. In both of the cases you need to make sure that you are typing the correct username and password as well. Next question which is raised why you came across such a message as it doesn’t exist. Out of many reasons for the problem some of them are:

  • When you are trying to log in on your Hotmail account using an alias which was removed earlier form your primary account than in that case the dubbed has been removed from the primary account as you won’t be able to sign in to your account and get the error message saying the Microsoft account doesn’t exist anymore
  • Might be you are typing wrong, or there is a typing mistake in entering the Outlook or Hotmail email address in the associated field.
  • Another can be you didn’t use the account for past 365 days i.e., one year due to which it got deleted from the server and what now you are getting is error message
  • Outlook account has been hacked, and username has been changed hence becoming the alias, and now when you are trying to login with the previous one, it declines the access.

Hotmail or Outlook account doesn’t exist

Steps to troubleshoot the Microsoft Account Doesn’t Exist message:

Step 1: Reset your Internet browser

Step 2: Visit the official Hotmail or Outlook website and select the option. Can’t access your account?

Step 3: Here you will have a window with the message saying. Why can’t you sign in? You need to choose from the below-mentioned options

  • I forgot password
  • I know my password, but can’t sign in
  • I think someone else is using my account

Step 4: You will be landed ona page saying Recover your account. Here you need to type your account username or phone number, and the corresponding captcha characters are shown in described and click on next

Step 5: Next page will verify your identity. Hence you need to choose the best option to get the security code and click on send the code. In case you don’t have any access to any options given you need to click on the option that says I don’t have any of them and click on Next.

Step 6: On the recovery page you need to enter your Microsoft account again which you want to try to recover and need to enter new contact email where you want to receive reset link information and click on Next

Step 7: Now you need to fill up the reset password form and wait for revert

In case you are not able to follow the blog steps and feel for assistance you can connect with Hotmail Support NZ to get the understanding of the how to fix. At Hotmail Support our qualified technicians are available to assist you in every possible situation. Tech experts are available 24*7 hour of day and night to assist you in facing the other issues as well with Hotmail account.

 

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