The customer service department is the backbone of every business. Thus, you can certainly analyze the significance of customer service centres as no business can stand tall without a backbone. This is the sole reason; organizations are now focusing more on training their managers and opting for top training companies for customer service training programmes. This article further aims to […]
Evaluation metrics are essential for every business but are indeed critical in sales. Every company has indeed set some criteria to evaluate the performance or turnout of a task. However, measuring sales can be vital as a sales leader can’t make decisions based on his intuitive skills. To cater to this, organisations specify some metrics to evaluate the analytical performance […]
Have you ever been to a store where the salesperson suggest you a different thing with a lot of praise but only in little extra bucks? Yes! That is upselling right there. Another example is when you visit any place whether drive through or not the server will ask “would you like to have some loaded fries or drink along?” […]