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Types of BPO services

Over the last few years, the need for outsourcing agencies has grown exponentially. Almost all the business organizations outsource some of their processes. Some may do it to a greater extent and others on a tiny scale. But the BPO industry has made its place in the industry, and now it is a vital aspect of the business. Now no business can think of doing all the tasks on its own. The organizations cannot possess all the skills with them, neither they can hire employees for every job in such a situation BPO’s offer solutions to their problems.

From handling customer queries to providing technical support to businesses, they can handle almost every activity given to them. And all such companies do their job with great expertise, having a suitable workforce with them. Not only human resources but machinery and infrastructure also are their strength. Businesses need not invest in technical set up and machinery all they can do is outsource the task which is not principle to the aim of the company.

BPO agencies provide many services; some of them are below.

IT services

ITES which stand for information technology-enabled services. It means that you are outsourcing or taking help in the technical aspects. The services that BPO provides in this category is giving technical support to business, handling the service desk of the client, and supporting on the analysis part. Often such services involve no or less physical movement of workforce or machinery takes place. Information technology is the part of every business; no business can flourish without it. But it isn’t easy to procure people with excellent technical skills and practical knowledge. Even if you get some on the roll, such people will charge you high fees. So for handling this, you can hire a BPO at a much lesser cost.

KPO

Knowledge process outsourcing implies that you are hiring an agency to provide you with support with a particular business process. The outsourcing company shares its expertise with you in every sense. Be it some customer data, analysis of the new product, or understanding or doing surveys, the company provides the relevant information. KPO handles the jobs which require advanced skills. Examples of such services are accounting and finance, designing websites, creation of content, and other processes like this.

Legal process outsourcing

In LPO you outsource all your legal work to an outside agency. Although this requires sharing some private information with the BPO agency, it will relieve you from various legal burdens. A business organization can’t hire professionals for every act or legal framework that binds them, so hiring an LPO agency for that is a solution.

RPO

A research process outsourcing company performs various researches for your company and provides you with the relevant outcome. Marketing and investment firms hire RPO for their data analytics and data science task. All the companies which need some data for their business process, like pharmaceutical and consumer goods companies, hire them for carrying out the job.

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