Subcontracting the design, development, implementation and management of IT products and processes to a third-party vendor. Outsourcing service call center functions such as customers support and telemarketing to a third-party vendor. This Business processes that do not fall under voice outsourcing. Some Examples are marketing, accounting, research and development, sales, and administrative tasks. The customer and the supplier are in different countries but at a relatively close distance from each other: for example, a US-based company outsources to a Mexican-based supplier.
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